Thank you for choosing Cleaning Pass as your house cleaning company. Please read these Terms and Conditions carefully before booking a service with us.
Booking a Service
1.1 By booking a service with Cleaning Pass, you agree to be bound by these Terms and Conditions.
1.2 You must be 18 years or older to book a service with Cleaning Pass.
1.3 You must provide accurate and complete information when booking a service with Cleaning Pass.
1.4 Cleaning Pass reserves the right to refuse service to anyone at any time for any reason.
Payment and Cancellation Policy
2.1 Cleaning Pass accepts payment by credit card, or bank transfer (ACH).
2.2 Payment is due before the time of service.
2.3 If you need to cancel or reschedule a service, you must do so at least 24 hours before the scheduled service time. Failure to do so may result in a cancellation fee of up to 50% of the service fee.
2.4 30 days notice will be needed to cancel any cleaning membership.
2.5 Cleaning Pass credits are non- refundable.
3.1 Cleaning Pass will take all reasonable precautions to ensure the safety of your home and possessions, but we cannot be held liable for any damage or loss.
3.2 Cleaning Pass is not responsible for any damage or loss caused by events outside of our control, including but not limited to acts of God, natural disasters, or power outages.
3.3 Cleaning Pass is not responsible for any damage or loss caused by items that are not properly secured or stored away before the service.
3.4 Cleaning Pass reserves the right to refuse to clean any area or item that we deem unsafe or unsanitary.
Warranty and Satisfaction Guarantee
4.1 Cleaning Pass provides a satisfaction guarantee. If you are not satisfied with the service, please let us know within 24 hours of the service and we will do our best to rectify the situation.
4.2 Cleaning Pass will not provide a refund for any service that has been started by our cleaner.
4.3 Cleaning Pass warrants that all services will be performed in a professional and workmanlike manner.
Confidentiality and Privacy
5.1 Cleaning Pass will keep all client information confidential and will not disclose it to any third party, unless required by law.
5.2 Cleaning Pass will take all reasonable precautions to protect your privacy and personal information.
Governing Law and Jurisdiction
6.1 These Terms and Conditions shall be governed by and construed in accordance with the laws of the state in which Cleaning Pass operates.
6.2 Any disputes arising out of or in connection with these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts in the state in which Cleaning Pass operates.
Thank you for choosing Cleaning Pass. We look forward to serving you.